Bakır, Mahmut, and Özlem Atalık. “Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry”. Decision Making: Applications in Management and Engineering 4, no. 1 (March 13, 2021): 127–152. Accessed April 29, 2024. https://dmame-journal.org/index.php/dmame/article/view/171.