Identifying Critical Factors for Implementing Unmanned Aerial Vehicle in Warehouse using a Newly Hybrid Decision-Making Method

Ratapol Wudhikarn; Chommaphat Malang

doi:10.31181/dmame7120241240

Authors

Ratapol Wudhikarn Knowledge and Innovation Management Department, College of Arts, Media and Technology, Chiang Mai University, Thailand https://orcid.org/0000-0003-1907-9444
Chommaphat Malang Digital Industry Integration Department, College of Arts, Media and Technology, Chiang Mai University, Thailand https://orcid.org/0000-0003-1907-9444

DOI:

https://doi.org/10.31181/dmame7120241240

Keywords:

unmanned aerial vehicle, drone, factor, decision-making, warehouse, supply chain

Abstract

Unmanned Aerial Vehicles have been broadly implemented and applied to the Supply Chain Management domain. However, its applicability in warehouse management is still in the early stages, and the influence of UAV adoption needs to be extensively explored. The successful implementation of this innovative technology depends on various influential factors that require systematic processes and techniques for a more precise investigation. This study aims to identify critical factors for implementing UAVs in warehouse management. The proposed method integrates the Delphi technique, best-worst method, decision-making trial and evaluation laboratory, and analytic network process to improve deficiencies of traditional and improved forms of multi-criteria decision-making. Two major factors, Operation and Technology, and ten sub-factors were identified. The method was applied to recognize the most critical factor of UAV adoption in warehouse management and provides a foundation for future research and practitioners to put deep concern on those factors.

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Author Biography

Ratapol Wudhikarn, Knowledge and Innovation Management Department, College of Arts, Media and Technology, Chiang Mai University, Thailand

Ratapol Wudhikarn is an associate professor in the knowledge and innovation management department at College of Arts, Media and Technology, Thailand. He holds a PhD degree in knowledge management from Chiang Mai University. His research focuses on intellectual capital, multi-criteria decision making, and total productive maintenance. He has published academic articles in several well-known international journals such as International Journal of Production Research (Impact factor 2020 = 8.568), Journal of Intellectual Capital (Impact factor 2020 = 7.198), etc. He currently serves as the committee of knowledge and innovation management department at College of Arts, Media and Technology, Chiang Mai University.

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